Know your rights Dealing with a flight disruption?

Our easy-to-use guide is here to help you understand your rights when faced with common flight disruptions such as delayed or cancelled flights, or lost bags. Our goal is to arm you with facts in the moment as you experience a disruption. This informational guide is not legal advice and does not replace the Air Passenger Protection Regulations (APPR) enforced by the Canadian Transportation Agency. If you booked with a travel agent, make sure to consult them during flight disruptions and share the information from this guide with them. Content in this guide is subject to change to respond to changes made by the government.