Legal Disclaimer

The CAA (Canadian Automobile Association) Air Passenger Help Guide is a general informational guide designed to help air travellers navigate the rules designed to help them during some of the most common flight disruptions covered under the Canadian Air Passenger Protection Regulations (APPR) enforced by the Canadian Transportation Agency.

This informational guide is designed to provide you with plain-language information about the rules that apply when air travel disruptions occur. The federal government’s Air Passenger Protection Regulations supersede this information-only guide.

This guide is not intended to provide legal advice and is not an exhaustive resource. It does not cover all elements of the air passenger rights regime. This guide only includes the most relevant information about delays and cancellations, tarmac delays, denied boarding, seating with children, and lost, delayed or damaged baggage. Users should consult the Canadian Transportation Agency’s website for the complete regulations, which can be accessed here:

Receiving compensation or refunds from airlines can take several months, and generally requires an individual to file a claim with the airline. If a traveller is unsatisfied with the airline’s response to their claim or fails to receive a response from the airline within 30 days of filing their claim, the traveller should file a complaint with the Canadian Transportation Agency. CAA and its Clubs cannot assist with this process and do not provide legal advice.

This informational guide does not collect any personal information. See our Privacy Policy for more information.